Frequently Asked Questions

Have a question about our jewelry, customization options, or services? We're here to help.

About Lab-Grown Diamonds

What are lab-grown diamonds?

Are lab-grown diamonds real diamonds?

How are lab-grown diamonds different from mined diamonds?

Can lab-grown diamonds be certified?

Orders & Shipping

How long does shipping take?

Do you offer international shipping?

How can I track my order?

What if my jewelry arrives damaged?

Product Care & Maintenance

How do I care for my lab-grown diamond jewelry?

Can lab-grown diamonds get cloudy or lose sparkle?

Is the gold BIS hallmarked?

Do you offer jewelry repair services?

Returns & Exchanges

What is your return policy?

Can I exchange my jewelry?

How long does it take to process a refund?

Do you offer a buyback policy?

Customization & Sizing

Can I customize a piece of jewelry?

How do I know my ring size?

Can I resize my ring after purchase?

How long does customization take?

Warranty & Certificates

What warranty do you offer?

Do you provide diamond certificates?

Is my purchase insured during shipping?

Can I get my jewelry appraised?

Still have questions?

Our team is here to help. Get in touch and we'll respond as soon as possible.

Contact us